Gorgias Customer Service Platform

Gorgias is a specialized customer service platform designed specifically for e-commerce merchants. The brand was founded in 2015 by Romain Lapeyre and Alex Plugaru. Originally developed to streamline communications for online stores, it focuses on integrating deep support for platforms like Shopify, Magento, and BigCommerce.

Technologically, the product is developed and maintained primarily in the United States and France. As a Software as a Service (SaaS) product, it does not have a single physical manufacturing location but is hosted on global cloud infrastructure to serve thousands of web-based businesses worldwide. The brand remains under the management of its original founding entity and has successfully secured significant venture capital to fuel its growth as a leading solution in the retail tech space.