Zammad Helpdesk Software

Zammad is an open-source helpdesk and customer support platform founded in 2016. It was created to provide a modern, web-based alternative to legacy ticketing systems with a focus on ease of use and multi-channel integration. The software is developed and maintained primarily in Germany by the Zammad GmbH.

The brand's origin is rooted in the open-source community, lead by Martin Edenhofer, who also founded the well-known OTRS project. Zammad serves as a versatile tool for organizations to manage customer interactions via email, chat, and social media. As an open-source product, its manufacturing or development is centered in Germany, though it is used globally via cloud hosting or local installations.