Znuny Open Source Help Desk

Znuny is a prominent open-source service management and help desk system. It emerged as a community-driven fork of the OTRS (Open Ticket Request System) after the original project shifted toward a closed-source ‘Business Edition’ model. The brand was founded to ensure the continued availability of a feature-rich, community-governed ticketing platform.

The project is spearheaded and maintained by Znuny GmbH, a German-based company specializing in professional services for ticketing systems. While the software is digital and available globally via open-source licenses, its development core and intellectual property management are centered in Germany. Today, it serves as a critical infrastructure tool for IT service management (ITSM) and customer support teams worldwide who require a flexible, scalable, and transparent software solution.