DevRev Works

DevRev is a modern software platform designed to collapse the gap between product development (Dev) and customer success (Rev). The product, known as 'Works', is a core module that allows teams to manage issues, tickets, and tasks within a unified ecosystem. It is designed to replace traditional fragmented tools by connecting customer feedback directly to engineering work items.

The brand was founded by industry veterans Dheeraj Pandey and Manoj Agarwal, former leaders of Nutanix, who envisioned a more customer-centric approach to software development. As a digital software service (SaaS), the product is developed primarily in the United States and India, serving a global market of technology companies and developers.

DevRev remains an independent private company, headquartered in Palo Alto, California. The 'Works' module operates through a sophisticated API architecture, allowing for automated work item creation and real-time tracking across the software development lifecycle.