Freshworks Freshdesk

Freshdesk is a leading cloud-based customer service software developed by Freshworks. Originally founded in Chennai, India, the brand has grown into a global SaaS powerhouse that competes directly with companies like Salesforce and Zendesk. The product simplifies customer engagement by consolidating queries from email, phone, and social media into a single interface.

The company was rebranded as Freshworks in 2017 to reflect its expanding suite of business tools. It became a publicly traded company on the Nasdaq in 2021, marking a significant milestone for companies with Indian origins in the global tech market. Today, the product is maintained through a global network of data centers and engineering hubs primarily located in India and the United States.